Role: Data Analyst
We are seeking a detail-oriented and proactive Data Analyst to manage, analyse, and report on Key Performance Indicators (KPIs) under the PFI Contracts. This role will play a vital part in improving operational efficiency through data-driven insights, maintaining our Integrated Management System (IMS), and supporting compliance and continuous improvement initiatives across quality, environmental, and health & safety standards.
Key Responsibilities
Performance Analysis & Reporting
Analyse and interpret performance data using Confirm Dashboards and other tools.
Produce and present actionable insights based on data trends.
Collate and submit performance reports including Monthly Monitoring, Annual Service, Quarterly Performance, and Business Continuity reports.
Data & Systems Optimisation
Implement and maintain data monitoring systems for performance tracking.
Develop and document improved processes, including process mapping and systems integration.
Support the evaluation and adoption of new tools and technologies for data handling and reporting.
Maintain accurate document control and support the integrity of the IMS.
Coordinate and support internal and external audits to ensure legal and contractual compliance.
Monitor and report on non-compliances, performance adjustments, and financial penalties using reporting tools such as Report It.
Assist in shaping and executing performance improvement strategies.
Conduct root cause analysis and contribute to the development of corrective action plans.
Present data insights and performance updates to internal teams and stakeholders.
Support CPD sessions and internal communications around performance metrics and findings.
Collaborate with senior managers, the Client Team, and SPV representatives.
Support and facilitate PayMech meetings with data reporting and insights. Prepare and share accurate Health & Safety statistics and other required operational reports.
Essential Skills & Experience
Proven experience in data analysis, performance reporting, and KPI management in complex operational environments (ideally highways, infrastructure, or local government).
Strong proficiency in Microsoft Excel, PowerPoint, and Visio, with working knowledge of Power BI or other BI tools.
Skilled in interpreting complex datasets and producing actionable recommendations.
Experience in internal audit coordination and compliance tracking.
Capable of process mapping and developing streamlined reporting systems.
Excellent communication skills - written, visual, and verbal - with experience preparing reports and presentations for diverse stakeholders.
Demonstrated experience in continuous improvement and root cause analysis.
Personal Attributes
Highly organised, self-motivated, and capable of managing multiple priorities.
Strong stakeholder engagement and relationship management skills.
Comfortable leading or contributing to meetings and collaborative sessions.
Team-oriented, supportive, and able to foster a positive working environment.
Professional, reliable, and committed to high standards.
Flexible and eager to support ongoing professional development
