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Data Analyst

Marylebone
6 days ago
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Role: Customer Experience Insight Executive
Contract Type: Permanent
Location: London Marylebone / Hybrid Working – you should be comfortable working in a Chiltern location 3 days a week.
Salary: Up to £35,000 per annum

Are you a skilled Data Analyst with a passion for improving customer experiences? Join our team as a Customer Experience Insights Executive and play a pivotal role in shaping how we use data to enhance customer satisfaction and operational efficiency. This hands-on role focuses on executing customer experience reporting by analysing data, implementing process improvements, and ensuring compliance with data regulations.

Key Responsibilities:

  • Hands-On Data Analysis: Regularly analyse customer data from various sources to uncover trends and actionable insights.

  • Customer Feedback and Insights: Collect and interpret customer feedback, working with teams to turn insights into meaningful improvements.

  • Reporting and Dashboards: Produce detailed reports and dashboards to communicate findings effectively to stakeholders.

  • Technology Utilisation: Use tools such as Python, Power BI, VBA, and LLM APIs to analyse data, generate reports, and manage customer feedback processes.

    Essential Skills and Attributes:

  • Analytical Skills: Strong ability to analyse and interpret data to derive actionable insights.

  • Technical Proficiency: Hands-on experience with Python, Power BI, VBA, and LLM APIs.

  • Collaboration: Effective communication and teamwork skills, with the ability to work across departments.

  • Compliance Awareness: In-depth understanding of GDPR and data privacy regulations

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