Data Analyst

Ready to make an impact with data and influence decisions?

Join Thames Water as a Data Analyst in our Credit Risk Analytics team and help shape smarter, faster strategies that deliver real results.

What you will be doing as a Data Analyst

You will transform complex data into clear, compelling insights that stakeholders can act on. Your work will strengthen credit risk strategies and improve how we manage and collect revenue. You will play a key role in upgrading reporting and unlocking smarter ways to track and manage performance. If you love solving problems with data and excel at influencing decisions, this is the role for you. You will:
Lead the development of credit and portfolio MI, turning data into actionable insights that support strategic changes.
Monitor key portfolio data and deliver regular reports, including deep dives that explain trends and variances in a way stakeholders can understand.
Provide insight to support the Bad Debt Transformation programme, recommending improvements and clearly communicating impact.
Support the transition to a data lake, creating SQL-driven reporting tools and ensuring strong data governance.
Collaborate with stakeholders across the Income function, promoting data-driven decision-making and presenting findings with clarity and confidence.
Act as a subject matter expert in credit risk and collections, shaping and improving strategic execution.Location: Swindon-based, typically with one office day every week.

What you should bring to the role

To thrive in this role, you will need not only technical expertise but also the ability to translate data into insights that influence decisions. Essential criteria include:
Experience in a data analytics role, preferably within the consumer sector.
Strong communication and presentation skills.
Strong SQL skills – confident in writing efficient queries and building clear, reliable reports.
Advanced Excel and other Microsoft Office tools to support everyday analysis and communication.
A natural collaborator – able to work across teams and translate complex data into simple, actionable insights.
Hands-on experience with Power BI and exposure to cloud data platforms like Azure Data Lake, AWS, or Google Cloud.
Experience in utilities or financial services is preferred.
Knowledge of collections and credit risk is advantageous.
A degree (or equivalent experience) in a data-focused subject, with skills in Python or R as a nice-to-have for data modelling and visualisation.What’s in it for you?

Competitive salary from £48,000 to £55,000 per annum.
26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays)
Performance-related pay plan directly linked to company performance measures and targets.
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment