Join the Genie Community - the legal knowledge sharing community open sourcing and automating legal contract drafting.
A unique opportunity to help shape our customer research function, defining methodologies, tools and processes
Freedom to shape our research approach, working across deep user interviews to paint a holistic picture of our customer
You will make a direct impact on product development and business strategy - your research will inform key decisions across the company, not just isolated UX tweaks
Your purpose in our mission
We’ve raised $17.8 million in Series A funding led by Google Ventures and joined by Khosla Ventures. They believe in our vision that the law should be accessible to everyone, and this is where your skills will directly shape customer experience in a company that’s growing quickly
Your manager and team
Please note that we are only considering South American based candidates for this role.
Our org structure is made up of pods with distinct areas of focus to keep us all working on the most impactful things for our customers all of the time. Some of our team members work across multiple pods. Our structure was conceived with impact, autonomy and velocity in mind and we'd love to share more with you throughout our interview process. Your manager, Rafie Faruq, our Co-Founder & CEO will develop your skills and enable you to deliver on the pod mission.
This is what you’ll be doing
As a Customer Researcher at Genie AI you’ll be joining us in a dynamic stage of our growth so you’ll face lots of different challenges. Doing User Research for an AI product is a fascinating challenge, so be prepared to adapt your skillset! Below is what we need you to do, it’s up to you on the how:
Qualitative User Research & Insights:
Conduct user interviews and research sessions, particularly with US timezone customers, to gather in-depth qualitative insights
Tag, label, and synthesise research findings, transforming them into clear, actionable recommendations for Product, Growth, and Leadership teams
Present research in digestible formats (e.g. written reports, presentations) to drive product decisions and business strategy
Apply a variety of research methods as needed, balancing speed and rigour depending on the business context
Strategy:
Help lead and shape the user research strategy, defining how, when, and why research is conducted, while Product Managers drive the "what"
Help establish research processes and best practices, ensuring insights are embedded into product and go-to-market decisions across teams
Help maintain user personas, ensuring they accurately reflect customer segments and needs, and support go-to-market (GTM) strategy development in collaboration with Growth, Product Marketing and Sales
Cross-functional collaboration:
Work closely with Product, Growth, Marketing, and Sales to ensure research drives both product development and commercial success
Contribute research-backed perspectives to strategic company meetings, influencing key decisions and helping shape company direction
This is how we’ll set you up for success and the outcomes we expect from you
Over your first 90 days you can expect us to help point you in the right direction to set you up for success. During the interview process we can talk you through a high level overview of your 90 day plan.
By the end of your first three months we expect you to be:
Month 1:Develop fluency with our key customer research tools and conduct a gap analysis of any missing infrastructure. Begin engaging directly with users, and immerse deeply in customer understanding to synthesise and present actionable insights
Month 2: Help develop and implement a scalable customer research strategy and process, enabling PM’s, Designers, and other stakeholders to consistently generate insights that inform and inspire product and business decisions
Month 3: Establish a clear, collaborative role within a cross-functional team (including PMs, Designers, and Growth), contributing to a customer-first, high-performance culture, while demonstrating strong business acumen and delivering impactful qualitative research insights
We’ll continually develop and measure success on the below criteria:
Number of customer insights per month
Level of knowledge of entire team about our customers
Are we building highly impactful features?
We are a start up in an exceptionally dynamic stage of our growth. We are a customer and employee led organisation. What this means is that we adapt to our customers' needs, and the problems we’re solving today could be very different in six months, or even by the end of this recruitment process. We also listen to our team as we empower you to have full autonomy of your role - you're the expert. You should expect to work with us on how your role develops, grows and changes throughout your time at Genie.
It can be tough here because
We don’t structure your work for you. We give you thewhatand you come up with the how
We don’t try to get things perfect the first time. We get things to good enough, and then we continuously iterate
This role sits between numerous stakeholders so it can be challenging to effectively manage expectations
But we think you’ll love
Collaborating closely with diverse teams to shape impactful solutions and drive product success
Exposure to a wide variety of cutting edge platforms and AI
Full autonomy to drive new, better process for Genie AI
The skills you need to succeed in this role
(Don’t worry about ticking every single box on the list to be considered for this role.)
Unleash your magic: our interview process
Step 1:Meet our Talent Acquisition Lead, Char, to assess your motivations and baseline skills
Step 2:Complete our take home task
Step 3:Technical interview with Nitish Mutha (our Co-Founder & CTO) and Rafie Faruq (our Co-Founder & CEO)
Step 4:Culture interview with Rose Dent-Spargo (our Lead Product Designer) and Alex Denne (our Head of Marketing)
We can’t wait to meet you! Bring your authentic self, and get ready to explore our culture, team events, and big mission. We're excited to discover what makes you and us unique.
Our benefits
Here’s just some of the benefits you can look forward to when you enter the Genie’s lamp:
Generous Stock Options:We want all our genies to share in our success
Private healthcare:To help keep you fit as a fiddle
Fully Remote Working:Work from anywhere your heart desires
Unlimited book budget: Dive into an unlimited budget for business, law, or technology books
Home Office Setup:Equip your home office with the best – a top-of-the-range laptop, monitor, wireless keyboard, mouse, and a comfortable office chair. Your workspace will be as splendid as a royal palace
Learning and Development Budget:Each Genie gets an individual £500 L&D budget annually, plus five days off for any job specific learning adventures
Unlimited Holiday:Take as much time off as you need to recharge your batteries
Parental Leave:Both genie parents get enhanced leave to welcome their little genies into the world
Free access to Genie:For you to create, negotiate and collaborate on legal documents in real time on one platform!
About Genie AI
Genie AI is a machine learning startup with a mission to enable everyone to draft quality legal documents. We're shaking up the legal world and flipping the business model on its head!
Think of what GitHub did with open source code, Instagram and TikTok with entertainment, Airbnb with hospitality, and Uber with travel – Genie AI is doing that with legal contracts. We're conjuring up a community-based AI law platform that'll change the game. Join us, and let’s make some legal magic together!
100,000 companies use Genie AI today - we’ve been growing exponentially!
We’re funded by the world’s top investors, with significant runway - and we’re growing the team
We’ve collaborated with Oxford University and Imperial College London to co-author research papers on explainable AI
According to Forbes, we're also rated one of the top 29 AI startups in the UK
We're a Sunday Times Best Places to Work Award Winner 2024
We’re backed by top legal pedigree, from Lord Neuberger to representing the UK on multiple Ministry of Justice trade missions
Our customers save on average £15,000 on legal fees per year with Genie
This isn’t just a SaaS product - we’re redefining the business model of law
Ready to grant wishes and disrupt a £750bn industry? Click apply and join us in creating a world of digital wonders!
At Genie, we’re committed to creating a diverse environment. Whilst we’re on the cutting edge of innovation, it’s all about the people. We embrace differences and hire based on merit, giving equal consideration to all applications, regardless of gender, background and race.
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