Customer Insights Manager

Customer Insight Manager

Manchester

£65,000

MERJE is seeking a talented Portfolio Insights Manager for a leading insurance and technology organisation. This role offers an exciting opportunity to drive data-driven decision-making and contribute to the company's ambitious growth plans.

Location: Salford Quays, Manchester or Haywards Heath, West Sussex. Flexible working available with office attendance once per week.

The Company

This innovative insurance and technology group delivers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on data-driven insights and Lean Agile methodologies, the company is poised for significant growth in the insurance sector.

The Role

As Portfolio Insights Manager, you'll work closely with senior leadership to provide reporting, insight, and analysis on value delivery across the change portfolio. This role offers the chance to shape business outcomes and drive strategic decision-making in a dynamic, fast-paced environment.

Key Responsibilities of the Portfolio Insights Manager:

Analyse data across all elements of the end-to-end change delivery system
Provide consolidated data and insights to support business plan outcome hypotheses
Perform in-depth quantitative analysis of complex business data
Support senior leadership in understanding business and customer outcomes
Continuously improve portfolio performance reporting
Required knowledge and experience for the Portfolio Insights Manager role:

Strong data analysis skills and ability to tell a story with data
Experience in Lean Agile portfolio reporting
Proficiency in PowerBI, Actionable Agile, or similar visual data platforms
Excellent stakeholder engagement skills, including at senior and C-suite level
Knowledge of FCA requirements and Consumer Duty
If you're an expert data analyst with a passion for driving business outcomes through insightful reporting, apply now for this Portfolio Insights Manager position and take your career to the next level.

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Applicants must be located and eligible to work in the UK without sponsorship.

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