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Customer and Product Data Analyst

Handelsbanken
City of London
5 days ago
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Senior Data Analyst – Customer and Product

Join Handelsbanken as a Senior Data Analyst where you will turn data into actionable insights for strategy, product development, and customer journeys. Your focus will be on creating and maintaining business intelligence solutions, predictive models, and AI‑powered data products.


Responsibilities

  • Collaborate with diverse stakeholder groups to influence business strategy and product decisions.
  • Mine and analyse large data sets to generate critical, actionable insights.
  • Design, develop and maintain business intelligence (BI) solutions that support data‑driven decision making.
  • Manage data analytics projects from planning through to delivery.
  • Build and deploy predictive models and segmentation frameworks to identify next‑best actions.
  • Co‑create data products using AI applications in partnership with technology and business teams.
  • Ensure solutions align with the Bank’s Risk Management framework and compliance policies.
  • Provide knowledge sharing, coaching, and mentorship to foster a culture of continuous improvement.

Ideal Candidate

  • Advanced SQL skills; experience with Tableau, Power BI, QlikView, ThoughtSpot, R, Python, or similar tools.
  • Proven ability to design and implement BI solutions and to deliver compelling data storytelling.
  • Hands‑on experience extracting insights from large, complex data sets.
  • Track record in managing and delivering analytics projects on time.
  • Experience building predictive models and segmentation strategies that influence business actions.
  • Strong hypothesis‑driven thinking, problem‑solving, and creative approach to challenges.
  • Familiarity with the latest NLP and LLM techniques is a plus.
  • Excellent organisational skills and a disciplined approach to meeting deadlines.

Company Information

Handelsbanken is a relationship bank with a decentralised operating model and a national branch network. We focus on the individual customer, fostering a strong local presence and long‑term relationships.


We are embarking on an exciting Business Transformation journey to modernise technology systems, processes and services. This evolution will reshape our ways of working and bring efficiencies to support our future growth.


The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. We encourage everyone to apply regardless of socio‑economic background, age, disability, pregnancy, partnership status, race, veteran status, religion, gender reassignment or sexual orientation.


Benefits

  • Competitive salary (£60,000 – £65,000) plus extensive benefits package (private medical insurance, income protection, life assurance).
  • Market‑leading pension contribution of 15% paid by the bank.
  • Broad learning and development opportunities to support personal growth.
  • Collaborative work environment that values trust, respect, and empowerment.

Application Steps

Once you submit your application, a Handelsbanken recruiter will review your details. If you match the role requirements, you will be invited to an interview. If you need any support during the process, reach out at .


This advert will be live for a minimum of two weeks, with the closing date subject to change based on applicant volume.


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