As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers. With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems. Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.

We’re looking for an enthusiastic and objective individual to join our growing UK CRM team. The CRM administrator role is responsible for carrying out a variety of different activities to ensure our internal customers can deliver a great external customer experience. By focusing on upkeep of reporting of sales and service data, ensuring users can access and use the system to suit their role. Review data and work with colleagues to ensure the system is used to maximise its effectiveness.

What this role involves:

·      Responsible for the upkeep of the users within the CRM,

·      Improve user interface by creating new fields and working on page designs,

·      Work with marketing to communicate with current and new customers,

·      Create and establish standard email templates and consistent communications

·      Establish Data Governance rules, train and monitor adherence to these rules

·      Complete regular CRM health checks

·      Develop reports, manage the volume of reports and cleanse as required

·      Develop dashboard that support strong commercial business decisions

·      Provide Training, documentation, standards and coaching to trainers within the business “Train the Trainer”

·      Strong interface with external providers for continuous improvements

·      Support field based engineers with ServiceMax daily queries 

·      Support the design and implement solution’s to improve data quality during record creation. E.g. predictive address entry

What we are looking for:

·        Flexible working approach

·        Attentive

·        Collaborative

·        Self starter with the focus to learn new systems

·        Initiative and accountability

·      Attention to detail with basic data analyst skills

·      SalesForce experience

What we can offer:

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
• Full training and continuous support with your team
• Modern canteen and break “chill out” areas
• There’s onsite parking – we have plenty of space!!
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well-being programs – your well-being is important to us
• Access to on-going learning and development with our online learning platform
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work