Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Complaints Data Analyst

London
23 hours ago
Create job alert

Complaints Data Analyst
Housing Association | 3-Month Rolling Contract | Hybrid (2 Days Onsite - Hammersmith)
£28.49 per hour (Umbrella) | 35 hours per week

A leading Housing Association is seeking a highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making.

Role Overview

You will analyse complaints performance, produce high-quality reports and dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function.

Key Responsibilities

Monitor and report on team and individual performance against complaints KPIs.

Produce insightful reports on complaint volumes, outcomes, response times, compensation, and service quality.

Conduct thematic and trend analysis to identify recurring issues and emerging patterns.

Provide comprehensive data packages to support root cause analysis.

Support regulatory reporting, Ombudsman investigations, and Executive-level performance reporting.

Maintain data integrity, ensure accurate complaint categorisation, and support compliance with the Housing Ombudsman Code.

Write and interpret SQL reports; collaborate with IT to enhance data sources and systems.

Identify opportunities to automate reporting and improve data processes.

About You

Strong background in data analysis, performance analysis, or BI reporting.

Advanced Excel skills and experience translating complex data for non-technical audiences.

Excellent attention to detail with a commitment to data quality and accuracy.

Able to manage a varied workload and meet tight deadlines.

Experience within complaints, housing, or regulatory environments is advantageous.

Knowledge of data governance and reporting best practice.

Join us and play a key role in shaping a data-led, customer-focused complaints service.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Related Jobs

View all jobs

Senior Data Analyst – Critical Third Parties

HR Data Analyst

Data analysts

Data Analyst (Banking Domain)

Data Engineer

Data Engineer – 12 Month Fixed-Term Contract

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Machine Learning Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the machine learning jobs market in the UK is going through another big shift. Foundation models and generative AI are everywhere, companies are under pressure to show real ROI from AI, and cloud costs are being scrutinised like never before. Some organisations are slowing hiring or merging teams. Others are doubling down on machine learning, MLOps and AI platform engineering to stay competitive. The end result? Fewer fluffy “AI” roles, more focused machine learning roles with clear ownership and expectations. Whether you are a machine learning job seeker planning your next move, or a recruiter trying to build ML teams, understanding the key machine learning hiring trends for 2026 will help you stay ahead.

Machine Learning Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK machine learning hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise shipped ML/LLM features, robust evaluation, observability, safety/governance, cost control and measurable business impact. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for ML engineers, applied scientists, LLM application engineers, ML platform/MLOps engineers and AI product managers. Who this is for: ML engineers, applied ML/LLM engineers, LLM/retrieval engineers, ML platform/MLOps/SRE, data scientists transitioning to production ML, AI product managers & tech‑lead candidates targeting roles in the UK.

Why Machine Learning Careers in the UK Are Becoming More Multidisciplinary

Machine learning (ML) has moved from research labs into mainstream UK businesses. From healthcare diagnostics to fraud detection, autonomous vehicles to recommendation engines, ML underpins critical services and consumer experiences. But the skillset required of today’s machine learning professionals is no longer purely technical. Employers increasingly seek multidisciplinary expertise: not only coding, algorithms & statistics, but also knowledge of law, ethics, psychology, linguistics & design. This article explores why UK machine learning careers are becoming more multidisciplinary, how these fields intersect with ML roles, and what both job-seekers & employers need to understand to succeed in a rapidly changing landscape.