Collections Data Analyst

This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Working as a Collections Data Analytics role, you will be working in the collections strategy team where you will help to improve collections performance, enhance customer experience, and drive positive benefits to the P&L. This role is responsible for analysing large volumes of data to uncover actionable insights that inform business decisions to enhance the collection strategy and identify risks and opportunities.
The Collections Data Analytics role, play a critical role in shaping and executing the collections strategy within the Fraud, Integrity and Risk Excellence Department, driving value through insightful analytics which can be used to drive change.
Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we're building a more connected future for everyone.
Our ways of working
We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.
That doesn't just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves Demonstrable experience of data mining and analysis using analytical tools to deliver meaningful insight
Appreciation and experience of how a collections strategy team operates and works directly with the operational teams.
Good influencing and relationship building skills with experience in collaborating across different
Strong ability to find creative, high impact, high feasibility solutions using data effectively and making timely, pragmatic data-driven decisions in the face of ambiguous or conflicting situations
Able to interpret performance data, drive insight.
The other stuff we are looking for Analyse large datasets to identify trends, patterns, and outliers
Forecasting of monthly and annual churn to help support the commercial teams deliver net add growth
Development of new tableau self serve reporting and dashboards to help manage monthly performance
Work directly with data teams across the business to validate data quality and accuracy
Model bad debt write off and recovery streams working with inhouse aged debt reporting and debt collection agencies performance data
What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
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