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Chatbot / Conversation Designer

Harvey Nash
West Yorkshire
7 months ago
Applications closed

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Harvey Nash have partnered with one of our longstanding clients and they are looking for a day rate contract Conversation Designer to join them!


This is an Inside IR35 role - day rate circa - £500 - £500. Initial contract length is 3 months however strong possibility for extension. Mainly remote, little travel to West Yorks.


As a Conversation Designer, you'll create and optimise conversational flows for chatbots and AI-driven customer interactions. Your designs will directly impact customer experiences, ensuring seamless and engaging interactions.


Key Responsibilities:

  • Design conversational experiences that are intuitive and customer-centric across platforms (chatbots, voice assistants, etc.).
  • Collaborate with UX designers, developers, data scientists etc.
  • Analyse and optimise existing conversational flows to improve customer interactions.
  • Incorporate feedback from user testing to continuously improve designs.
  • Stay up to date with trends in conversational AI, NLP, and voice technologies.
  • Develop best practices for conversation design.


About You:

  • Proven experience in conversation design, chatbot design, or related fields.
  • Strong understanding of natural language processing (NLP) and AI-driven interactions.
  • Proficient in design tools like Figma.
  • Familiarity with conversational AI platforms such as Microsoft Bot Framework, Copilot, or similar.
  • Strong communication skills and ability to collaborate with cross-functional teams.
  • Analytical mindset with the ability to interpret data to improve designs.
  • Experience with Dynamics 365 is desirable - but not a necessity.

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