Business Services Analyst

Job title: Business Services Analyst
Location: Nottingham Offices (3 days in the office, 2 days WFH)
Department: Service Management Office
Salary: £34,000 - £36,000 per annum
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Are you passionate about turning data into actionable insights? Do you thrive on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence.
Established in the 80’s, this company has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Key Responsibilities:
As a Services Analyst, you’ll play a key role in transforming data into business value. You’ll:

• Analyse customer contract usage and service performance data.
  
• Create dashboards, reports, and visualisations using Power BI and Excel.
  
• Identify trends, bottlenecks, and opportunities for service improvement.
  
• Collaborate with stakeholders to understand analytical needs.
  
• Support service billing and audit processes.
  
• Drive continuous improvement across service departments.
  Requirements
  Essential:
  
• Proven experience in data analysis.
  
• Expert skills in Power BI, Excel (Advanced), and Microsoft Office (especially PowerPoint)
  
• Excellent attention to detail and communication skills.
  
• Ability to work independently and as part of a team.
  We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
  We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”
  We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
  If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) , we will be happy to action your requests.
  Alternative job titles: Power BI Analyst, Visualisation Analyst, Data Analyst, Business Intelligence Analyst, Data Analyst