Job summary

1. To assist the Quality Manager in producing reports containing complex performance and quality information from various workstreams across the directorates.

2. To assist in coordinating data reporting, such as Business Intelligence, Performance and Contracts, Quality Improvement and Operations Directorates governance structures

3. To assist in the collation of information to support compliance requirements, service developments and inspection processes.

4. To respond to urgent and recurring information and analysis requests.

5. To assist in the implementation, management and development of business information systems including Datix.

6. To line manage the Directorate Administration Team.

Main duties of the job

1) Quality and Performance Management

Support directorate performance and quality management systems and provide validated, timely and accurate reports for the Trust

Assist in implementing processes and systems to ensure data quality exceeds standards and benchmarks.

Use a variety of tools, predominantly Microsoft Excel, Power BI (Business Intelligence), Statistical Process Control (SPC) charts and run charts.

Support Quality Manager in communicating and providing highly complex information to a wide range of internal and external stakeholders

Produce, disseminate and present reports containing highly complex information to a wide range of stakeholders at all levels.

Assist in validating and assuring reports and data extracts

2) Operations Delivery

Support Quality Manager with the implementation of policy and service developments with the Nursing and Quality Directorate.

Develop and implement effective business and administrative processes throughout the directorate.

Assist Quality Manager with CQC preparation and inspection processes.

Build and sustain effective working relationships with staff at all levels.

Provide administrative and data support to Quality Manager

Respond to urgent and recurring information and analysis requests

Line manage Directorate Administration Team to ensure it provides effective and efficient administrative support to the directorate.

About us

South London and Maudsley NHS Foundation Trusthas a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values are at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job description

Job responsibilities

Key Responsibilities:

1) Quality and Performance Management

Support directorate performance and quality management systems and provide validated, timely and accurate reports for the Trust and directorate to meet external and internal requirements.

Assist in implementing processes and systems to ensure data quality exceeds standards and benchmarks.

Use a variety of tools, predominantly Microsoft Excel, Power BI (Business Intelligence), Statistical Process Control (SPC) charts and run charts.

Support Quality Manager in communicating and providing highly complex information to a wide range of internal and external stakeholders (verbal, written and numerical).

Produce, disseminate and present reports containing highly complex information to a wide range of stakeholders at all levels.

Assist in validating and assuring reports and data extracts to meet the changing business requirements and organisation.

2) Operations Delivery

Support Quality Manager with the implementation of policy and service developments with the Nursing and Quality Directorate.

Develop and implement effective business and administrative processes throughout the directorate.

Assist Quality Manager with CQC preparation and inspection processes.

Build and sustain effective working relationships with staff at all levels.

Provide administrative and data support to Quality Manager on liaising with colleagues across the Trust, including Business Intelligence, Performance and Contracts, Quality Improvement and Operations Directorates governance structures.

Respond to urgent and recurring information and analysis requests.

Line manage Directorate Administration Team to ensure it provides effective and efficient administrative support to the directorate.

2) Planning

Support business planning for the directorate and regularly update progress against business plans and action plans.

Support implementation of business plans and service developments (including Capital Projects) within the directorate.

3) Financial and Resource Management

Assist Quality Manager in the production of cost improvement plans, budget setting and the production of reports as requested.

Assist Quality Manager in budget reviews and service developments.

Assist operational managers in planning and servicing recruitment.

Support Nursing Directorate leads to provide assurance that all staff have access to supervision, appraisal, training and support.

Assist managers in planning and servicing recruitment.

Person Specification

Essential and Desirable

Essential

Educated to a degree or equivalent evidence of CPD Business management experience Data Handling experience including run charts, tables, statistical and data analysis communicate effectively IT skills- advanced Microsoft excel , PowerPoint , outlook , teams ability to work in a demanding environment

Desirable

Post graduate diploma in business or management experience in the public sector experience of power BI tool experience of creating SPC charts experience of datix and Epjs presentation, report and minute taking skills Understanding of key issues affecting service provision in NHS and Social Services