Date Posted:2025-03-10
Country:United Kingdom
Location:GBR02: Glenrothes, Scotland, Queensway Industrial Estate, Glenrothes, KY7 5PY
Position Role Type:Unspecified
Job Title: Application Support Engineer
Location: Glenrothes or Livingston in Scotland or Harlow in Essex (Hybrid working with a minimum of 2 days a week on site).
Raytheon UK has an opportunity for an experienced IT professional to support applications used by our Engineering & Manufacturing functions across the business.
The support team sits within the Digital Technology function and is responsible for the delivery and support of application solutions for our UK-based Engineering and Manufacturing teams which in turn provides key enable technologies to drive business operations. This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements/configuration changes and new stand-ups, utilising industry standard best practice. This role will also play a major part in understanding new business requirements, testing and integration of applications and alignment of interdependencies between application and data sets.
Reporting to the Engineering & Manufacturing Service Owner, you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.
Role Summary
- Maintaining software lifecycles, working on new and existing requirements, testing/integration and implementation, performance tuning and patching, including some periodic monthly out of hours working.
- Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
- Provide 3rd line expertise and troubleshooting of all related service issues including management of vendors to ensure services are fully operational and performing as expected.
- Support the development and implementation of key service level agreements (SLAs) and operational level agreements (OLAs).
- Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
- Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
- Support to provide effective operational supplier performance and repairs & maintenance contracts, including software licensing compliance, software license & support contract agreements and renewals.
- Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
- Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that services are supported by the appropriate technical specialists.
- Ensure backup schedules & data retention and periodic maintenance are aligned to company requirements and standards.
- Proactive identification and management of risks to services. Proposing suitable risk mitigation treatment plans in line with departmental approach to risk management.
- Agree and participate in scheduled BC/DR exercises, to ensure that service is tested and DR ready.
Candidate Requirements
Essential
- Bachelor’s degree or higher in Computer Science, Information Technology or related field or equivalent work experience
- Have an understanding of ITIL best practice
- Working knowledge of Active Directory
- Working knowledge/experience of scripting languages (e.g. BASH/Python/Powershell/Windows Commandline)
- Working understanding of relational and flat file database technologies.
- Excellent troubleshooting skills with experience working with vendors to identify and resolve issues.
- Demonstrated ability to effectively prioritise and execute tasks in a fast-paced environment.
- Excellent attention to detail with a focus on continuous service improvement
- Demonstrated flexibility and ability to manage ad-hoc requests
- Demonstrable evidence of effective problem-solving skills in complex support incidents.
- Excellent relationship skills - the ability to build positive relationships with both technical and business personnel.
- Experience of delivering high demand technical services in a complex matrix structure.
- Good written and oral communication skills
- Experience supporting a wide range of Commercial off-the-shelf (COTS) applications
- Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.
- SC cleared or the ability to become SC cleared.
Desirable
- Working knowledge of Digital Documentation/Requirements/Release Systems such as Windchill/Team Centre/Doors and associated ECAD, MCAD, Modelling and Simulation technologies would be advantageous. Examples of applications used are Ansys, Matlab, AutoCAD/Creo, Xpedition/ORCAD/KiCAD.
- Experience working in an Agile delivery organisation
- Knowledge of Virtualised server architecture
- Knowledge and experience of project and service delivery disciplines including business analysis and requirements gathering, resource planning, ability to create project proposals. Full project lifecycle experience, user support & training experience.
- Experience of SCCM operations, application packaging and deployment environments.
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