Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks:

1. Selection:RBS sources, creates, and enriches ASINs to drive GMS growth.
2. Defect Elimination:RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow.
3. Operational Support:RBS supports operational processes for WW Retail teams where there is an air gap in the tech stack.

The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazons catalog is complete, correct, and comprehensive enough to give Amazon customers a great shopping experience every time. Thats where you can help.

We believe in “Work Hard. Have Fun. Make History” by having a strong focus on sharing learning experiences from the front line with the development teams. The options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.

We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We enjoy interactions with customers, problem solving, and digging into complex issues.

We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by complex problems. When problems seem the hardest, we are at our best, working harder to find the root cause and a solution.

Key Job Responsibilities

We are looking for a sharp, experienced Application Engineer (AE) with a diverse skillset and background. As an AE, you will work directly with our business teams to solve their support needs with existing applications and collect requirements to solve highly scalable solutions in collaboration with other technical teams. You will play an active role in translating business and functional requirements into concrete deliverables and building scalable systems. You will also contribute to maintaining the services healthy and robust.

You will be responsible for implementing and maintaining the solutions you provide. You will work closely with engineers on maintaining multiple products and services, creating process automation scripts, monitoring, and handling ad-hoc operational asks. You understand the business impact of support decisions and drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. On-call support is a critical responsibility where you will work on issues related to alarm monitoring, application infrastructure, and bug fixes. On-boarding clients onto the platform and familiarizing them with platform features and capabilities will also be part of your role. You will work with cross-functional teams, including product development, operations, BAs, or SMEs, to resolve customer pain points.

Minimum Requirements

• 3+ years of software development or technical support experience
• Experience troubleshooting and debugging technical systems
• Experience scripting in modern programming languages
• Experience in Unix
• Experience in agile/scrum or related collaborative workflow
• Solid in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis
• Knowledge of distributed applications/enterprise applications
• Experience analyzing and troubleshooting RESTful web API calls
• Knowledge of UNIX/Linux operating systems
• Experience with AWS Services, Relational and Non-Relational Databases

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visitthis linkfor more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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