Analyst, M365 Technical Analyst

Disability Solutions
London
1 year ago
Applications closed

Related Jobs

View all jobs

Data Analyst - Power BI Specialist

Data Analyst - Farming Operations

Data Analyst

Data Analyst

Data Analyst Placement Programme

Data Analyst

Purpose of Job

The Digital Workplace capability encompasses a range of technologies designed to enhance productivity, collaboration, and efficiency within the organization.

The M365 Technical Analyst plays a crucial role in optimizing and supporting the digital workplace by leveraging the Microsoft 365 (M365) suite, with a focus on deploying and managing M365 Copilot.

Accountabilities & Responsibilities

Technical Support and Maintenance:

  • Provide technical support for M365 Productivity tools including M365 Copilot, ensuring its optimal performance and functionality.
  • Troubleshoot and resolve issues related to M365 Client and backend issues focusing on M365 Copilot and its integration with the Windows operating system and other M365 applications.
  • Monitor and communicate updates and changes to M365 Technologies.



Implementation and Integration:

  • Assist in the technical deployment and integration of M365 and M365 Copilot within the organization.
  • Collaborate with IT and business teams to ensure seamless integration of M365 Copilot into existing workflows.



  • Assist in developing of training materials and sessions to help users effectively utilise M365 Copilot and other M365 products.
  • Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 focusing on M365 Copilot solutions.
  • Assist creation and maintenance user documentation and knowledge bases for M365 focusing on M365 Copilot.



Data Analysis, Automation and Reporting:

  • Utilise Power BI to develop and maintain dashboards and reports that provide actionable insights related to M365 deployment and usage, focusing on M365 Copilot.
  • Automate workflows using Power Automate to streamline the deployment and management processes for M365 Copilot.
  • Analyse data to identify trends and opportunities for improvement within the digital workplace.



User Training and Support:

  • Assist developing of training materials and sessions to help users effectively utilize M365 Applications including Copilot.
  • Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 Copilot solutions.
  • Assist creation and maintenance user documentation and knowledge bases for M365 Copilot.



Continuous Improvement:

  • Monitor and analyse the performance of M365 identifying areas for improvement and optimisation.
  • Stay updated with the latest trends and advancements in M365 and related technologies.
  • Recommend and implement enhancements to improve user experience and productivity.



Knowledge, Skills, Experience & Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in a technical analyst role, preferably within a digital or IT environment.

• Strong technical knowledge and hands-on experience with M365, including any exposure to Generative AUI technologies and M365 Copilot.

• Experience in implementing and supporting M365 tools and solutions.

• Proficiency in troubleshooting technical issues and providing effective solutions.

• Familiarity with data analysis and reporting tools, particularly Power BI, and automation tools like Power Automate.

• Microsoft 365 Administrator Associate certifications desirable (eg Modern Desktop, Messaging, Teams, Identity & Access, Security)

• Expert-level skills in Windows 10/11 technologies desirable

• Expert-level skills in Microsoft 365 Collaboration Services desirable

• Outstanding verbal and written skills to communicate with stakeholders at all levels and able to speak about technical subjects in non-technical language

• Proven experience of supporting a large multi-user base environment, in a technical M365 role.

• Positive work ethic, organised, detail-oriented and possessing the ability to lead by example.

• Display the ability to proactively identify, investigate and resolve issues and incidents within the estate with minimal supervision

• Ability to converse and contribute to discussion forms alongside equally highly skilled and knowledgeable engineers and architects to plan and influence

• Up-to-date knowledge of Microsoft Online Services cloud platforms: Microsoft 365 (including Azure Active Directory, Azure AD Premium, Microsoft 365 E5, Microsoft Azure, Dynamics 365 and Power Platform) as well as different Microsoft licensing models.

• Strong analytical and problem-solving skills.

• Excellent technical aptitude and ability to learn new technologies quickly.

• Effective communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Proficiency in project management tools and techniques.

• High level of adaptability and resilience in a fast-paced environment.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital transformation at the heart of what we do.



Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

Job Segment:Sustainability, Computer Science, Data Analyst, Technical Support, User Experience, Energy, Technology, Data

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Careers

How Many Machine Learning Tools Do You Need to Know to Get a Machine Learning Job?

Machine learning is one of the most exciting and rapidly growing areas of tech. But for job seekers it can also feel like a maze of tools, frameworks and platforms. One job advert wants TensorFlow and Keras. Another mentions PyTorch, scikit-learn and Spark. A third lists Mlflow, Docker, Kubernetes and more. With so many names out there, it’s easy to fall into the trap of thinking you must learn everything just to be competitive. Here’s the honest truth most machine learning hiring managers won’t say out loud: 👉 They don’t hire you because you know every tool. They hire you because you can solve real problems with the tools you know. Tools are important — no doubt — but context, judgement and outcomes matter far more. So how many machine learning tools do you actually need to know to get a job? For most job seekers, the real number is far smaller than you think — and more logically grouped. This guide breaks down exactly what employers expect, which tools are core, which are role-specific, and how to structure your learning for real career results.

Jobs

What Hiring Managers Look for First in Machine Learning Job Applications (UK Guide)

Whether you’re applying for machine learning engineer, applied scientist, research scientist, ML Ops or data scientist roles, hiring managers scan applications quickly — often making decisions before they’ve read beyond the top third of your CV. In the competitive UK market, it’s not enough to list skills. You must send clear signals of relevance, delivery, impact, reasoning and readiness for production — and do it within the first few lines of your CV or portfolio. This guide walks you through exactly what hiring managers look for first in machine learning applications, how they evaluate CVs and portfolios, and what you can do to improve your chances of getting shortlisted at every stage — from your CV and LinkedIn profile to your cover letter and project portfolio.

Careers Jobs

MLOps Jobs in the UK: The Complete Career Guide for Machine Learning Professionals

Machine learning has moved from experimentation to production at scale. As a result, MLOps jobs have become some of the most in-demand and best-paid roles in the UK tech market. For job seekers with experience in machine learning, data science, software engineering or cloud infrastructure, MLOps represents a powerful career pivot or progression. This guide is designed to help you understand what MLOps roles involve, which skills employers are hiring for, how to transition into MLOps, salary expectations in the UK, and how to land your next role using specialist platforms like MachineLearningJobs.co.uk.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.