Purpose of Job The Digital Workplace capability encompasses a range of technologies designed to enhance productivity, collaboration, and efficiency within the organization. The M365 Technical Analyst plays a crucial role in optimizing and supporting the digital workplace by leveraging the Microsoft 365 (M365) suite, with a focus on deploying and managing M365 Copilot. Accountabilities & Responsibilities Technical Support and Maintenance: Provide technical support for M365 Productivity tools including M365 Copilot, ensuring its optimal performance and functionality. Troubleshoot and resolve issues related to M365 Client and backend issues focusing on M365 Copilot and its integration with the Windows operating system and other M365 applications. Monitor and communicate updates and changes to M365 Technologies. Implementation and Integration: Assist in the technical deployment and integration of M365 and M365 Copilot within the organization. Collaborate with IT and business teams to ensure seamless integration of M365 Copilot into existing workflows. Assist in developing of training materials and sessions to help users effectively utilise M365 Copilot and other M365 products. Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 focusing on M365 Copilot solutions. Assist creation and maintenance user documentation and knowledge bases for M365 focusing on M365 Copilot. Data Analysis, Automation and Reporting: Utilise Power BI to develop and maintain dashboards and reports that provide actionable insights related to M365 deployment and usage, focusing on M365 Copilot. Automate workflows using Power Automate to streamline the deployment and management processes for M365 Copilot. Analyse data to identify trends and opportunities for improvement within the digital workplace. User Training and Support: Assist developing of training materials and sessions to help users effectively utilize M365 Applications including Copilot. Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 Copilot solutions. Assist creation and maintenance user documentation and knowledge bases for M365 Copilot. Continuous Improvement: Monitor and analyse the performance of M365 identifying areas for improvement and optimisation. Stay updated with the latest trends and advancements in M365 and related technologies. Recommend and implement enhancements to improve user experience and productivity. Knowledge, Skills, Experience & Qualifications • Bachelor's degree in Information Technology, Computer Science, or a related field. • Minimum of 3 years of experience in a technical analyst role, preferably within a digital or IT environment. • Strong technical knowledge and hands-on experience with M365, including any exposure to Generative AUI technologies and M365 Copilot. • Experience in implementing and supporting M365 tools and solutions. • Proficiency in troubleshooting technical issues and providing effective solutions. • Familiarity with data analysis and reporting tools, particularly Power BI, and automation tools like Power Automate. • Microsoft 365 Administrator Associate certifications desirable (eg Modern Desktop, Messaging, Teams, Identity & Access, Security) • Expert-level skills in Windows 10/11 technologies desirable • Expert-level skills in Microsoft 365 Collaboration Services desirable • Outstanding verbal and written skills to communicate with stakeholders at all levels and able to speak about technical subjects in non-technical language • Proven experience of supporting a large multi-user base environment, in a technical M365 role. • Positive work ethic, organised, detail-oriented and possessing the ability to lead by example. • Display the ability to proactively identify, investigate and resolve issues and incidents within the estate with minimal supervision • Ability to converse and contribute to discussion forms alongside equally highly skilled and knowledgeable engineers and architects to plan and influence • Up-to-date knowledge of Microsoft Online Services cloud platforms: Microsoft 365 (including Azure Active Directory, Azure AD Premium, Microsoft 365 E5, Microsoft Azure, Dynamics 365 and Power Platform) as well as different Microsoft licensing models. • Strong analytical and problem-solving skills. • Excellent technical aptitude and ability to learn new technologies quickly. • Effective communication and interpersonal skills. • Ability to work independently and as part of a team. • Strong organizational and time management skills. • Proficiency in project management tools and techniques. • High level of adaptability and resilience in a fast-paced environment. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; A working culture that embraces inclusion and celebrates diversity; An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Technical Support, Sustainability, Data Analyst, Bank, Banking, Technology, Energy, Data, Finance
