AI Solutions Support Engineer

Synetec
London
1 year ago
Applications closed

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We are looking for a highly motivated, eager-to-learn individual to join our dynamic team. This role involves providing high-level technical support to resolve customer issues, improve our product offerings, and enhance user experience.

The ideal candidate will have experience in software development, preferably with practical experience in C#, Angular, and SQL. Additionally, we seek someone with a genuine passion for technology and a keen interest in AI tools—whether it’s using AI to enhance software development, optimize support processes, or automate workflows.

This is a fantastic opportunity for a curious, problem-solving software engineer who wants to develop AI-related expertise while working in a fast-paced, collaborative environment.

 

This role is ideal for someone who is not just looking for a standard support engineering position but wants to stay at the cutting edge of AI-powered development. If you have a curious mindset and a passion for learning AI-driven technologies, we’d love to hear from you!

Responsibilities

  • Provide technical support and guidance to clients via email, phone, or chat and following Support Desk protocols
  • Work closely with the development team to identify, report, and fix bugs
  • Contribute to the development and improvement of product features using C#, Angular, and SQL
  • Explore and implement AI-powered tools to enhance support efficiency and automate repetitive tasks
  • Create and maintain documentation for support processes, solutions to common problems, and product updates
  • Assist in the development of internal tools to improve efficiency and effectiveness of the support process
  • Stay updated with the latest trends and technologies in software development and AI

Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field
  • Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong proficiency in C#, Angular, and SQL
  • Experience with version control systems, such as Git
  • Familiarity with software development methodologies and lifecycle
  • Experience with AI-assisted automation in software support workflows
  • Experience with AI-powered development tools (e.g., GitHub Copilot, ChatGPT, OpenAI APIs)

Desirable Skills & Experience:

  • Knowledge of machine learning basics or exposure to AI frameworks
  • Experience with cloud-based services (AWS, Azure)
  • Exposure to scripting languages (Python) for automation

Benefits

  • Annual Salary of up to £35,000
  • Company Performance Bonus
  • Flexible working hours from a combination of home and office. Currently 1 day per week in office
  • Up-skilling/training opportunities—especially in AI tools and emerging technologies
  • Private healthcare after 12 months
  • Generous leave allowance of 23 days as well as all working days off between Christmas and New Year’s Day
  • Great location in London near London Bridge, Southwark and Waterloo stations

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