AI Solutions Support Engineer

Synetec

London

1 year ago

Applications closed

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We are looking for a highly motivated, eager-to-learn individual to join our dynamic team. This role involves providing high-level technical support to resolve customer issues, improve our product offerings, and enhance user experience.

The ideal candidate will have experience in software development, preferably with practical experience in C#, Angular, and SQL. Additionally, we seek someone with a genuine passion for technology and a keen interest in AI tools—whether it’s using AI to enhance software development, optimize support processes, or automate workflows.

This is a fantastic opportunity for a curious, problem-solving software engineer who wants to develop AI-related expertise while working in a fast-paced, collaborative environment.

This role is ideal for someone who is not just looking for a standard support engineering position but wants to stay at the cutting edge of AI-powered development. If you have a curious mindset and a passion for learning AI-driven technologies, we’d love to hear from you!

Responsibilities

Provide technical support and guidance to clients via email, phone, or chat and following Support Desk protocols
Work closely with the development team to identify, report, and fix bugs
Contribute to the development and improvement of product features using C#, Angular, and SQL
Explore and implement AI-powered tools to enhance support efficiency and automate repetitive tasks
Create and maintain documentation for support processes, solutions to common problems, and product updates
Assist in the development of internal tools to improve efficiency and effectiveness of the support process
Stay updated with the latest trends and technologies in software development and AI

Requirements

Bachelor’s degree in computer science, Information Technology, or related field

Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and as part of a team in a fast-paced environment
Strong proficiency in C#, Angular, and SQL
Experience with version control systems, such as Git

Familiarity with software development methodologies and lifecycle
Experience with AI-assisted automation in software support workflows
Experience with AI-powered development tools (e.g., GitHub Copilot, ChatGPT, OpenAI APIs)

Desirable Skills & Experience:

Knowledge of machine learning basics or exposure to AI frameworks
Experience with cloud-based services (AWS, Azure)
Exposure to scripting languages (Python) for automation

Benefits

Annual Salary of up to £35,000
Company Performance Bonus
Flexible working hours from a combination of home and office. Currently 1 day per week in office
Up-skilling/training opportunities—especially in AI tools and emerging technologies
Private healthcare after 12 months
Generous leave allowance of 23 days as well as all working days off between Christmas and New Year’s Day
Great location in London near London Bridge, Southwark and Waterloo stations

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